Ben Wolkowitz
Ben Wolkowitz’s career has been focused on finance and economics. He started out as an Assistant Professor at Tulane University where he taught economics and was a consultant with The Urban Institute. Deciding to get more involved in policy work he joined the Research Division of the Federal Reserve Board where he became a Section Chief in Financial Studies. In this capacity he directed a group of Ph.D. economists who studied the impact of regulation and monetary policy on the financial markets. Among his contributions Ben headed an interagency task force (Federal Reserve, OCC and FDIC) charged with drafting regulations governing the bank use of financial futures. After seven years at the Fed he wanted to get hands on experience on the other side of the table and went to Wall Street. He was at the New York Futures Exchange and Citigroup before joining Morgan Stanley where he was a Managing Director in the Fixed Income Division. Retiring in 2000 he set up a consulting company, Madison Financial Technology Partners. In that capacity he became a Senior Advisor to Headstrong, a position he holds currently.
Susan Palm
Susan Palm has a strong background in Risk Management and Compliance from her 25+ year career as Senior Vice President of the Technology Information Group at Wells Fargo and Company. As Senior Vice President of Enterprise Governance and Risk Management, Susan created and led Wells Fargo’s Enterprise Governance and Operational Risk Management Division, combining multiple internal business units and external professionals into an organization of 80+ experts responsible for developing enterprise-wide policies, programs, and processes for risk assessment and management of Information Security, Transaction Processing/Payments, Technology Infrastructure, Records Management, Business Continuity Planning, and Vendor Management including Offshore Operations. She was also responsible for leading the Customer Data Masking initiative designed to protect sensitive customer information in the User Acceptance Testing, Integrated Systems Testing and Enterprise-wide Testing environments which included the risk assessment of over 2000 application environments.
Susan led efforts around Operational Risk Assessment, loss event data enrichment, key risk indicators, analytics/modeling and Board of Director reporting. She was responsible for defending programs and practices to the Federal Reserve and OCC. Susan has participated on various National Operational Risk committees, and directed the team that led the BITS Regulatory Overlap Reconciliation initiative. She participated in the BITS Operational Risk KRI committee and provided documented feedback to the Federal Reserve throughout the Basel and ANPR development process. Susan Palm
Throughout her career, Susan led business divisions responsible for managing Operational Risk. She was selected as the on-site executive in Hyderabad, India supporting the build-out of a new technology development and testing organization: Wells Fargo India Solutions Pvt Ltd, developing a staffing strategy to attract and retain world class talent in India and implementing processes to reduce operational risk. Susan established the Contract Services, Vendor Management and Strategic Sourcing Group for the new Wells Fargo and Company after the merger of Wells Fargo and Norwest Corp. Computer World Magazine featured her organization as a leader in the industry for technology negotiations. While at Wells Fargo, Susan was also responsible for the Program Office, Business Continuity Planning, Technology Strategy and Enterprise Testing and Release Management.
Susan is currently advising the Los Angeles Unified School District on a major Strategic Sourcing and Vendor Management initiative. She is a member of Cisco Systems mentor team responsible for guiding Lakshya Network Services, a start up in Chhindwara India who provides educational services in rural India. Susan received her B.A. in Economics from Lawrence University, and graduated from the Stanford Graduate School of Business’ Executive Program in 2005.
Ben Wolkowitz’s career has been focused on finance and economics. He started out as an Assistant Professor at Tulane University where he taught economics and was a consultant with The Urban Institute. Deciding to get more involved in policy work he joined the Research Division of the Federal Reserve Board where he became a Section Chief in Financial Studies. In this capacity he directed a group of Ph.D. economists who studied the impact of regulation and monetary policy on the financial markets. Among his contributions Ben headed an interagency task force (Federal Reserve, OCC and FDIC) charged with drafting regulations governing the bank use of financial futures. After seven years at the Fed he wanted to get hands on experience on the other side of the table and went to Wall Street. He was at the New York Futures Exchange and Citigroup before joining Morgan Stanley where he was a Managing Director in the Fixed Income Division. Retiring in 2000 he set up a consulting company, Madison Financial Technology Partners. In that capacity he became a Senior Advisor to Headstrong, a position he holds currently.Susan Palm
Susan Palm has a strong background in Risk Management and Compliance from her 25+ year career as Senior Vice President of the Technology Information Group at Wells Fargo and Company. As Senior Vice President of Enterprise Governance and Risk Management, Susan created and led Wells Fargo’s Enterprise Governance and Operational Risk Management Division, combining multiple internal business units and external professionals into an organization of 80+ experts responsible for developing enterprise-wide policies, programs, and processes for risk assessment and management of Information Security, Transaction Processing/Payments, Technology Infrastructure, Records Management, Business Continuity Planning, and Vendor Management including Offshore Operations. She was also responsible for leading the Customer Data Masking initiative designed to protect sensitive customer information in the User Acceptance Testing, Integrated Systems Testing and Enterprise-wide Testing environments which included the risk assessment of over 2000 application environments.Susan led efforts around Operational Risk Assessment, loss event data enrichment, key risk indicators, analytics/modeling and Board of Director reporting. She was responsible for defending programs and practices to the Federal Reserve and OCC. Susan has participated on various National Operational Risk committees, and directed the team that led the BITS Regulatory Overlap Reconciliation initiative. She participated in the BITS Operational Risk KRI committee and provided documented feedback to the Federal Reserve throughout the Basel and ANPR development process. Susan Palm
Throughout her career, Susan led business divisions responsible for managing Operational Risk. She was selected as the on-site executive in Hyderabad, India supporting the build-out of a new technology development and testing organization: Wells Fargo India Solutions Pvt Ltd, developing a staffing strategy to attract and retain world class talent in India and implementing processes to reduce operational risk. Susan established the Contract Services, Vendor Management and Strategic Sourcing Group for the new Wells Fargo and Company after the merger of Wells Fargo and Norwest Corp. Computer World Magazine featured her organization as a leader in the industry for technology negotiations. While at Wells Fargo, Susan was also responsible for the Program Office, Business Continuity Planning, Technology Strategy and Enterprise Testing and Release Management.
Susan is currently advising the Los Angeles Unified School District on a major Strategic Sourcing and Vendor Management initiative. She is a member of Cisco Systems mentor team responsible for guiding Lakshya Network Services, a start up in Chhindwara India who provides educational services in rural India. Susan received her B.A. in Economics from Lawrence University, and graduated from the Stanford Graduate School of Business’ Executive Program in 2005.
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